Understanding and improving access to primary care

Our journey mapping engagement

To better understand and improve access to primary care we engaged 16 participants with an age range of 25-84. We did six one-on-one interviews and held two focus groups with FLA OHT Community Council members and three non-Community Council members. Of the participants, three self-identified as Indigenous and two as Francophone. Additionally, the journey mapping engagement included a caregiver and several participants with chronic diseases, and physical and cognitive disabilities.

We asked people, based on a preliminary map of the "journey", individual experience is as they go through a primary care visit/encounter to spark conversations. 

Preliminary journey map

What we heard

Through all of the feedback, themes emerged which we have identified in the chart below. The themes allowed us to identify necessary needed changes to enable more equitable and inclusive access to primary care.